Terms of Service
In our Terms of Service, the following words will have the following definitions:
We/Us/Our/the company and any similar words/expressions – These refer to SparkleSparkle.co.uk and/or its employees.
You/Your/Client/Customer and any similar words/expressions – refer to the person(s) or company we provide services to.
Terms of Service/Terms and Conditions and any similar words/expressions – These are the terms of service that you are reading.
Service(s) – Refers to whichever service/product we are offering to you the client.
Our terms of service are here to explain in detail the agreement SparkleSparkle.co.uk and the client enter into when we agree to clean your home or offer any other service.
By agreeing for us to carry out any service for you, you are hereby accepting to and must adhere to our terms of service throughout the contract.
No order submitted by a customer shall be deemed accepted and confirmed by us until confirmed by email/text from an official member of our staff, acceptance of payment and collection/delivery of marketing material into our possession.
cleaning contracts:
Cleaning contracts includes deep cleaning, spring cleaning, end of tenancy cleaning, after builders cleaning, recurrent cleaning and any and all other cleaning undertaken by us.
Payment must be made by the client before cleaning will begin unless otherwise agreed. Payment must be cleared in SparkleSparkle.co.uk bank account before the day of the cleaning job. For larger cleaning contracts a 50% deposit upfront before and 50% on completion may be available but this is at the discretion of sparklesparkle.co.uk. If agreed the first 50% must be paid prior to the day of cleaning and the remaining 50% paid immediately after the cleaning contract is completed.
Payment can be made by cash or bank transfer (bacs). We ask all of our clients to pay before the clean is due to begin and the money must be cleared in our bank account before the day of the clean, except when paying by cash which can be paid on the day.
The client has the right to cancel our cleaning contract at any time. Please note that a cancellation must be made at least 48 hours prior to the clean taking place otherwise a full refund cannot be given. If cancelled or rescheduled within 48 hours of the start time of the booking a £149 booking admin fee for one off cleans or a single visit price of your booking for recurrent cleans will be due to be paid by the customer.
The client is responsible for ensuring that their property is accessible to our cleaners on the agreed date of cleaning. We will provide a general time of arrival, and an exact date, however it is the clients responsibility to ensure that our cleaners can access the property on this date at any time as any time given is only an estimated arrival time. Failure to ensure this by the client will mean the client will pay for the cleaning in full but the cleaner will move to their next contract.
If the client has an issue with the quality of the clean this must be dealt with at the time with the cleaners present. The cleaners present will clean the issues raised if the complaint is justified. Please note that the recurrent cleaning of a property includes dusting and hoovering but does not include deep cleaning or rubbish removal unless otherwise previously agreed between SparkleSparkle.co.uk and the client. Although we will do our utmost to get all stains removed carpet cleaning cannot guarantee all stain removal from carpets or upholstery. Likewise, in your home we cannot guarantee all stains, marks or dust will be removed. Sometimes stains are permanent due to time left or other reasons out of our control. If you are unhappy with any of our services or the cleaners present contact must be made with the office while the cleaners are still present and able to correct the issue. Once the client allows the cleaners to leave we cannot guarantee what happens in the property after this time, as a result we cannot always come back to a property to re-clean it at a later time or date. It is the clients responsibility to ensure that they are happy with the service before allowing the cleaners to leave the home. The cleaners will wait where possible for the client to fully inspect the home to acknowledge their satisfaction with the clean. If the client chooses not to inspect the home before the cleaners leave then we will assume that the client waves their right to this process. Once the cleaners have left the property we can no longer be held responsible for that properties condition.
If the cleaner(s) damage any part of your home or property, please contact us regarding this issue before the cleaners leave the property. Unfortunately, sometimes breakages happen and although we train our staff to inform the client and SparkleSparkle.co.uk immediately of the incident so we can pay for the damage, sometimes the cleaner damages something and is unaware of it. In this case highlight this to the cleaners present, providing the proof that damage was due to the cleaner, and we will reimburse the client for the damaged item(s). It is the clients responsibility to ensure that they are happy with the service and check for any breakages or damage to the property or items at the property before allowing the cleaners to leave the home. The cleaners will wait where possible for the client to fully inspect the home to acknowledge their satisfaction with the clean. If the client chooses not to inspect the home before the cleaners leave then we will assume that the client waves their right to this process. Once the cleaners have left the property we can no longer be held responsible for any damage found after this time.
SparkleSparkle.co.uk reserve the right to change or make amendments to our terms of service at any time.